Privacy Policy

1. Introduction

At Zynex IT Solutions, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and process your information when you use our website, shop products, or submit devices for repair.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering an account, making purchases, or booking appointments. This includes:

• Name, email address, phone number, and shipping/billing address.
• Payment data, handled securely via our PCI-compliant payment gateways.
• Device information (brand, model, serial number) when creating repair tickets.

3. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, including:

• Processing and fulfilling your product purchases and deliveries.
• Sending you updates on your active repair tickets and appointments.
• Authenticating your user session via secure JWT tokens.
• Providing responsive customer support and resolving technical issues.

4. Cookies and Sessions

We use cookies to maintain your login session and store selected items in your shopping cart. You can configure your browser to reject cookies, but doing so will prevent you from logging into your dashboard or completing checkout.

5. Data Sharing and Protection

We do not sell, trade, or rent your personal information to third parties. We implement robust security protocols to protect your data, including TLS encryption and hashed passwords.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your account and related information. To exercise these rights, please contact our support team.